Refund and Returns Policy

At Brokode, we strive to ensure that our customers are satisfied with their purchases. If you are not fully satisfied with a product, we’re here to help. Please read our Refund and Returns Policy for details on how we handle returns, refunds, and exchanges.

  1. Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Timeframe: You have 4 days from the date of delivery to request a return.

  1. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

Approved Refunds: If your return is approved, a refund will be processed to your original method of payment within 5–10 business days.
Partial Refunds: In some cases, only partial refunds may be granted, such as:
Items not in original condition or missing parts
Returns initiated beyond the eligible return timeframe

  1. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details.

  1. Shipping

Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Return Address: We will provide a return address once we confirm eligibility for the return.

We strive to ensure timely delivery for all our customers. The estimated delivery timeframe is 5-8 business days, depending on your location. Please note that unforeseen circumstances such as holidays or delays in shipping services may slightly affect the timeline.

  1. Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please:

Check your bank account.
Contact your credit card company, as processing may take time.
Contact us if the refund still does not appear.

  1. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at brokode.official12@gmail.com and info@brokode.in

Address: Theme Road, Shivpuri, Madhya Pradesh, Pin-473551